Fulfillment Policy
Welcome to Robert Peng Qigong! This policy outlines how we manage and deliver products and services offered through our website. Please review the details below to understand how fulfillment works.
Products and Services
The only service offered directly through our website is the ‘Online Daily Energizer,’ which is a monthly recurring subscription that gives students access to a number of online live and recorded courses.
All other products and services listed on the website are offered through other third party platforms such as Amazon, Teachable, Sounds True, and more.
Therefore, this Fulfillment Policy only covers the scope of the ‘Online Daily Energizer.”
Robert Peng’s Online Daily Energizer
Payment: We use Stripe for secure payment processing. If a payment fails, we will notify you, and access to the Online Daily Energizer will be paused. You will have access to the service for up to one week until the payment is fulfilled.
Activation: Your subscription will be activated immediately upon successful payment, or upon adding your card details to initiate the free trial, granting instant access to our digital service.
Billing: Subscriptions are billed on a recurring monthly basis. Renewal payments are processed automatically unless canceled before the next billing date.
Cancellation: You can cancel your subscription anytime through your account settings. Access will remain active until the end of the current billing period.
Refunds: Refunds are not available for digital subscriptions once a billing cycle has started. For issues with access or billing, please contact us at for assistance.
Account: Users are responsible for maintaining the security of their account credentials. You may reach out to Squarespace should you have an issue with your account.
Changes to Service: We reserve the right to modify the pricing or structure of the Online Daily Energizer with prior notice to subscribers.
Support
For questions or issues, please contact us at: robertpengqigong@gmail.com